Imperfect products claims

Even if we check all sets to be sent to the clients a problem with a defective part or a part missing from the set.

In such a case the client must sent the e-mail announcing the problem within seven days since the delivery of the parcel. It is necessary to describe the problem in full, both the set and the parts in question must be identified positivelly, e.g. by the reference Number of the set and the part Number, a scanned instruction leaflet with the defective or missing part marked. The scan or photo of the part claimed to be defective must be attached to the message.

Do not send any defective parts in general or defective sets in particular back to the seller without any previous message - adhere to our Return Policy, please.

The missing and/or defective parts will be sent only. Postage will be paid by the seller in this case and the parts will be sent at no cost to the client. This does not cover any tax and/or fees imposed on such a shipment by any local authority outside Czech Republic.





New products

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